SHIPPING & RETURNS
Northland is currently shipping all over India. We are working on enabling International Shipping soon.
At Northland we understand how important it is to receive your purchased products in the finest condition, and on time. Know this – we work around the clock to try and get you your products in the shortest timeframe possible.
You can reach us at email@example.com, customer support helpline: +91 9910507898, whatsapp: +91 9910507898 between Monday to Saturday 11am to 7pm in case of any queries. We strive to answer & fix all queries within 24 hours.
The shipping details for each individual product is mentioned on the product detail page. Depending on the products in your cart, your shipment may be split into two packages and shipping dates may vary. For the final shipping date of your order, please refer to the shipping details section on your cart page.
All our products are shipped out between 1 – 10 working days depending on the products. In situations beyond Northland’s control, there may be circumstances, which cause a delay. In such cases, Northland will ensure delivery in the earliest possible timeframe.
Free Shipping within India – for orders above Rs. 1,000. Shipping charge for orders within India and below Rs. 1,000 is Rs 75 per order.
Returns & Exchanges:
Northland has a no questions asked return policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:
- You must raise a return request by emailing us on firstname.lastname@example.org within 48 hours of receipt of your order
- Product packaging, labels & tags must not be tampered with
- Product must be in perfect condition
- Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality
- Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge of Rs. 75 where applicable will not be refunded
- For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.
- Once you have requested for a return/ exchange the product will be collected within 7 working days
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
Northland reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
Cash On Delivery:
To avail COD Service, all items in the cart should be applicable for COD.
In case your pin code is not serviceable
You cannot open the box without making the payment at the time of delivery
If the product or packaging has been tampered with, do not accept the order
No credit/debit cards are accepted at the door under the Cash on Delivery method
How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?
If you want to know whether your area is serviceable or not, you can call us on +91 9910507898 (Monday to Saturday 11am to 7pm) or email us at email@example.com and provide your PIN code. We will inform you within 24 hours.